Career Application

Essential Duties and Responsibilities:

• Responding to service requests, assessing issues, and performing repairs or installations.
• Identifying problems with windows and doors, determining the best course of action, and executing repairs or replacements.
• Utilizing hand and power tools, applying caulking, and installing hardware, screens, and glass.
• Communicating effectively with customers and staff, explaining issues, and ensuring their satisfaction with the service provided, scheduling appointments.
• Maintaining accurate records of service work performed and materials used.
• Following all safety protocols and guidelines while completing service work.
• Maintaining and acquiring adequate parts and tool inventory on a well-organized, maintained, and professional vehicle.
• Other duties as assigned.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

• Proficiency in repairing and installing various window and door types, including adjusting hardware, replacing glass, and addressing screen issues.
• Knowledge to accurately diagnose problems with windows and doors, determine the root cause, and implement appropriate solutions.
• Strong analytical and problem-solving skills to diagnose and resolve complex window and door issues efficiently.
• Understanding different window and door materials, their properties, and how they interact.
• Competency in using a variety of tools, including measuring tools, cutting tools, and specialized equipment for window and door work with accuracy and attention to detail.
• Simple math skills required.
• Proficiency in Microsoft Office Word, Excel, Outlook, and general computer skills
• Capable of accurately documenting service work performed, materials used, and any issues encountered.
• Adherence to safety protocols and guidelines when working on windows and doors, including using appropriate safety equipment and following safe work practices.
• Excellent communication and interpersonal skills to interact professionally, clearly, and concisely with customers, colleagues, and supervisors, explain repairs, address concerns and provide updates.
• Possess effective listening skills.
• Ability to manage time effectively, prioritize tasks, and complete service work within the allotted timeframe and adapt quickly to change.
• Lift, push, and/or pull up to 100 lbs.

EOE